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The Costly Oversight of Underperforming Employees

Updated: Apr 29

Unlocking Success Through Your Team’s Inner Game

As leaders, whether you’re a CEO, an HR professional, or a C-level executive, you know the drill: your business is only as good as your team.

But beyond skills and strategies, there’s something deeper at play—the inner game.

This is about mindset, resilience, and emotional smarts, and let me tell you, it’s often the missing piece in the puzzle of peak performance.

We'll look deeper into the consequences of this oversight and provide perspectives into why investing in your employees' inner growth is essential for the long-term success of your organization.

Let’s start by asking ourselves… When was the last time you felt your team was fully engaged, and what factors contributed to that feeling?

What Happens When We Ignore the Inner Game?

Morale Takes a Hit: Ever seen what happens when stress and burnout go unchecked? It’s not pretty. Morale sinks, and that gloomy vibe can spread through your team faster than bad news.

People Start Walking Out the Door: Ignore the human side of your team, and you might find yourself waving goodbye to some of your best talent. It’s not just about feeling undervalued—it’s about not feeling supported.

Growth Gets Stuck: When folks aren’t feeling 100%, they’re not exactly in a position to push boundaries or think outside the box. That means your whole business could be missing out on some golden opportunities.

Change Becomes a Monster: Without strong emotional foundations, even small changes can seem like insurmountable challenges. Innovation? It’ll be off the table.

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Imagine your team at its full potential. What does that look like and how does it differ from today?

If you could eliminate one common cause of stress in your workplace, what would it be and why?

Real-Life Case

The client was a mid-sized software development company facing significant challenges with project delivery delays and low employee engagement scores.

Their teams struggled with coordination, missed deadlines were frequent, and morale was low, contributing to a higher turnover rate.


Initial evaluations indicated that while technical skills were strong, there was a significant gap in performance mindset and leadership capabilities among team leaders and employees.

The company's culture lacked a focus on personal development and high-performance mindsets, which contributed to the overall underperformance.

Intervention Strategy

To shift the company towards a high-performance culture, we implemented a strategy centered around coaching and mindset development that comprised several key components tailored to address the identified issues:

Leadership Coaching: We initiated 1-on-1 for middle managers, focusing on effective communication, conflict resolution, and team motivation techniques.

This helped managers to better support and lead their teams, fostering a more inclusive and communicative workplace culture.

Role Clarity and Goal Alignment Workshops: Working closely with HR, we clarified roles and responsibilities in the form of workshops to have inclusion and responsiveness from greater areas of the organisation.

Each team member was made aware of how their work directly contributed to the organization's success.

Performance Coaching: We offered 1-on-1 coaching sessions on demand to help move from a fixed to a growth mindset, allowing for ongoing assessments and adjustments.

Team Building Workshops: Regular team-building activities were introduced to enhance teamwork and communication.

These initiatives also served to boost morale and build a more connected workplace.

At Brighter Leaders, we take a personalized approach to employee development, recognizing that each individual has unique strengths and areas for development and growth.


After six months, the company saw remarkable improvements:

  • Project delivery times improved by 20%, with a significant reduction in delays.

  • Employee engagement scores rose by 25%, with a noticeable decrease in staff turnover.

  • Increased transparency and communication further enhanced productivity and team cohesion.

The company sustained these improvements over time by continually investing in leadership development & coaching and maintaining an open dialogue between management and staff.

This transformation not only elevated their performance metrics but also positioned them as a stronger competitor in the software development industry.

Overlooking training and development opportunities that focus on the Inner Game specially for underperforming employees, is a costly mistake that no organization can afford to make.

By investing in your employees' growth, you not only empower them to reach their full potential but also drive the success and sustainability of your company.

What skills and mindsets will your team need to thrive in the next five years, and how can you start developing them now?

If you’ve been focusing just on skills and knowledge, you’re only playing half the game. Let’s get into the real guts of performance —the inner game.

Let's work together to unlock the full potential of your team and propel your business to new heights. Schedule your consultation today and take the first step towards a brighter future.

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